This thought-provoking presentation, based on extensive experience, the body of knowledge on organizational learning, and both presenters' graduate MBA/OSH research will explore how often well-intentioned safety programs and leadership practices can unknowingly create cultures of fear that keep true, deeply seated problems hidden within an organization. Too often, there exist common threads with these hidden problems which ultimately manifest as serious injuries and fatalities. Participants will learn that problem finding and problem solving are two different skill sets that safety leaders must master, and that the traditional view of finding problems in safety (i.e., JHAs) has significant limitations. Problem finding involves identifying systems and leadership approaches that prevent true, continuous learning for safety. Common causes of information filtering as well as identifying communication gatekeepers in an organization will be focal points in identifying causes of fear. This session will also explore how organizations can balance the legal implications that arise when it engages in true, deep, safety learning. Ultimately, this session is about creating and improving safety systems as well as leadership approaches that serve as the foundation of a learning-centered safety culture.

Key Takeaways: 

• Identify safety system and leadership practices that promote fear and hinder open communication;
• Understand how problems remain hidden within organizations through information gatekeepers and information filtering;
• Systematically balance legal risks associated with open, honest communication about risks in an organization.